AI at the Inflection Point: Selling Cognitive Labor: BPO/CX, Legal & Professional Services, Staffing

This program provides a practical framework for assessing AI as a cause of distress, an investment risk, and a recovery tool. Participants will learn to distinguish true AI-driven distress from conventional distress by examining revenue displacement, margin compression, and customer reallocation. The session also explores the operational, financial, and workforce risks facing cognitive-labor businesses such as professional services, staffing, consulting, and BPO firms.

Join us to answer the question- how should a turnaround professional think about AI across an engagement — and why does distress arrive fastest in firms whose product is cognitive labor?

Every program in the AI at the Inflection Point series is for turnaround and restructuring professionals wanting to learn:

• What AI is actually disrupting in 2026 and the logical flow of the story; 
• Which industries are hurt, how, and in what order of severity; 
• How a company’s own shift of spend into AI tools — which may or may not add value — can itself disrupt growth and EBITDA; 
• How the AI industry itself, including the data-center build-out and its capex and debt load, fits the distress picture; and 
• Whether the new agentic-AI solution companies have a long runway, and why or why not.