Requests for refunds must be made in writing no later than November 19.  Substitutions are allowed and must be submitted in writing (e-mail is acceptable). The substitute must be from the same firm as the original registrant and, if the substitute is not a TMA Member, the difference in registration fee will be required. Please note that if you register for the event after the cancellation deadline has passed, you will not be eligible for a refund should you need to cancel your registration. The cancellation policy applies to all registrants regardless of when the registration is submitted. Registrants who fail to attend the event and do not provide written notice in accordance with these policies and deadlines are responsible for full payment.