Please note: Cancellations received via email at least 3 business days from the event will be granted a refund, less a 20% administrative fee. Cancellations received after the cut-off date (3 days prior to) are not eligible for a refund. However, registrations can be transferred without penalty to another representative from the same company for the same event, with advanced notification to organizers. If the replacement representative is not a member of the association, the firm will be responsible to pay the difference between the member vs. non-member rate (this will vary depending on the event).